DoseBell Support

Do not include medication or health details in support email.

Email zeroordinal@gmail.com — include the app version, OS version, and what happened.

Notification troubleshooting

Open DoseBell Settings and run the notification health check.
Confirm notifications are allowed in iOS Settings.
Review Focus, notification summary, silent mode, and device volume.
Open DoseBell after changing the time zone or device clock so schedules can reconcile.

iOS controls final delivery, so no reminder app can guarantee that every notification appears or sounds.

Caregiver Connect

Sign in with Apple, enable Caregiver Connect, and use a one-time invite.
The profile owner needs DoseBell Pro; invited caregivers do not.
If access is no longer appropriate, the owner can revoke the caregiver and the caregiver can leave the profile.

Purchases

DoseBell is on the App Store as DoseBell Medication Reminder.
Use Restore Purchases in DoseBell Pro after reinstalling or changing devices.
Apple handles charges and refunds at reportaproblem.apple.com.

Backup and account deletion

Export creates a versioned JSON backup that you control.
Import validates data and safely avoids duplicate records.
Deleting the connected account removes cloud care data but intentionally leaves local medication records and reminders on this device.

Safety

DoseBell records reminders and actions; it does not provide dosing or medical advice.
Follow the instructions from your clinician or pharmacist.
For an urgent medical concern, contact local emergency services or a qualified healthcare professional.

Read the privacy policy Support