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How can we help?

Start with the app FAQ. If you still need help, email us with the app name, version, and what happened. We aim to reply within a few business days.

Write to us

Use this address for product questions, privacy requests, and bug reports.

zeroordinal@gmail.com

Please include:

  • App name (DoseBell, Tandem Names, PixelSpy, Markloom, or Lightning Voice)
  • App version / build, if available
  • Device and OS version
  • What you expected, and what happened

Do not send passwords, payment card numbers, confidential documents, or screenshots with sensitive personal content.

Purchases & refunds

Downloads, in-app purchases, subscriptions, and refunds are handled by the Apple App Store. We cannot process payments or refunds ourselves.

  • Request a refund: reportaproblem.apple.com
  • Manage a subscription: iOS Settings → your Apple ID → Subscriptions
  • Billing issues: Apple billing support

Help by product

PixelSpy DoseBell Lightning Voice Markloom Tandem Names

Before you write

Common questions

Where is my data stored?
The apps keep your content on the device. There is no Zero Ordinal account and no studio cloud for reminders, voice notes, colors, or documents. See each app’s privacy policy for the exact details.
Can you refund an App Store purchase?
No. Apple processes every purchase. Use reportaproblem.apple.com, or manage a subscription under your Apple ID.
Where do I download Markloom?
Markloom is free on the United States Mac App Store. This site does not host a direct download.
Why did a Lightning Voice notification not play my full recording?
The banner is a short local alert. The full voice note plays after you open the reminder. Delivery also follows iOS Focus, mute, Low Power Mode, and notification permission.
Why does PixelSpy ask for Screen Recording?
macOS requires that permission to read a screen pixel. PixelSpy does not record video or audio and does not upload screen content.